Terms of service

1. Who these terms are between

These terms are an agreement between you and Glasir LLC (“Glasir”, “we”, “us”), a company based in Northern Virginia, Virginia, United States. They cover your use of https://www.glasir.quest and, where no other signed agreement applies, the services we provide.

2. What we do

We provide AI and automation consulting: process assessment, business cases, workflow automation, custom AI systems, and related support. We also offer Glasir CRM. This website is information about those services. Nothing on it is an offer, a quote, a guarantee of results, or professional legal, tax, or security advice.

3. Proposals and statements of work control

Real work runs under a written proposal or statement of work (“SOW”) that names the scope, deliverables, schedule, and fees. Where an SOW or a signed master agreement conflicts with this page, that document wins. Anything not written into the SOW is out of scope until both sides agree a change in writing, including by email. Estimates are estimates; scope changes change the price, and we’ll say so before we do the work, not after.

4. Your responsibilities

• Give us timely access to the people, systems, and information the work needs.
• Make sure you have the right to grant us that access, and that your own licences permit it.
• Keep paying for the third-party tools your workflows run on; they’re your subscriptions.
• Review and accept deliverables within the window the SOW sets.

If we’re blocked waiting on you, timelines move. We’ll flag it early rather than let a date quietly slip.

5. Fees and payment

Fees are set in the SOW: fixed fee, milestone, or monthly. Our default terms are that invoices are due net 15 from the invoice date, in US dollars. Fixed-fee assessments are invoiced at kickoff. Build work is invoiced at milestones. Support retainers are invoiced monthly in advance.

Late balances accrue interest at 1.5% per month, or the maximum the law allows if that is lower. If an invoice is more than 30 days late we may pause work after written notice. Fees exclude taxes and third-party costs (software licences, API usage, hosting), which are yours. Either side may end an engagement with 30 days’ written notice; you pay for work performed and costs committed through the end date, and we hand over what’s built.

6. Who owns what

You own the deliverables. On full payment, we assign you all rights in the workflows, configurations, prompts, code, and documentation we build specifically for you under the SOW. They run in your accounts, under your credentials. If you stop working with us, everything keeps running.

We keep what we brought with us. Glasir retains ownership of its pre-existing and independently developed tools, libraries, templates, methods, and know-how (including Glasir CRM), together with anything we build for general use. Where a deliverable includes one of those components, you get a perpetual, non-exclusive, royalty-free licence to use it as part of that deliverable, internally, for as long as you like.

Your data stays yours. We claim no rights in it, and we don’t use it to train models.

7. Confidentiality

Each side will protect the other’s confidential information, use it only for the engagement, and share it only with people who need it and are bound to keep it confidential. That obligation lasts five years after the engagement ends, and indefinitely for trade secrets. It doesn’t cover information that is public, already known, independently developed, or that the law requires us to disclose; in that case we’ll tell you first if we’re permitted to. We won’t name you as a client or publish anything about your engagement without written permission.

8. Warranties, and what we don’t promise

We warrant that we’ll perform the services in a professional and workmanlike manner, consistent with the SOW. If a deliverable doesn’t meet its written specification, tell us within 30 days of delivery and we’ll fix it. That is your remedy for defective work.

Beyond that, the website and the services are provided “as is”. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We don’t warrant uninterrupted or error-free operation. We depend on third-party services we don’t control, and we aren’t responsible when they change, break, or go away.

AI systems make mistakes. They can produce output that is wrong, incomplete, or confidently misleading. We design for citation and human review, and we’ll tell you where the review step is required. But AI output isn’t a substitute for your judgement, and business decisions based on it remain yours. Any savings figures we estimate are estimates, not guarantees.

9. Limitation of liability

To the fullest extent the law allows, neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if warned it was possible.

Each side’s total liability arising out of the engagement is capped at the fees you paid us under the applicable SOW in the 12 months before the claim arose. For use of this website alone, our liability is capped at $100. These limits don’t apply to a party’s fraud, willful misconduct, breach of confidentiality, or your obligation to pay fees.

10. Acceptable use of this site

Don’t attack it, scrape it at a volume that degrades it, use it to break the law, or misrepresent yourself through the contact form. The site’s content, design, and marks are ours; you may read, quote with attribution, and share links, but not republish the whole thing as your own.

11. Governing law and disputes

These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. The state and federal courts located in the Commonwealth of Virginia have exclusive jurisdiction, and both sides consent to venue there. Before filing anything, both sides agree to spend 30 days trying to sort it out by talking. This is a small firm, and most problems are a phone call.

12. General

We are an independent contractor, not your employee, partner, or agent. Neither side may assign an SOW without the other’s consent, except to a successor of its business. If a provision is unenforceable, the rest survives. A delay in enforcing a right isn’t a waiver of it. Neither side is liable for delays caused by events outside its reasonable control. Sections on ownership, confidentiality, warranty disclaimers, liability, and governing law survive termination.

13. Changes to these terms

We may update these terms, and we’ll change the date at the top when we do. Continued use of the site means you accept the current version. Changes don’t alter a signed SOW that’s already underway; that document keeps the terms it was signed under.

14. Contact

Questions about these terms:

• natedaniels@glasir.quest
• Glasir LLC · Northern Virginia, Virginia, USA